033. Lead customer loyalty with bestselling author Shawn Moon
This topic is arguably more important today than ever before…as every customer relationship is so important! Author and CEO, Shawn Moon, joins Patrick in the ‘lab’ to discuss customer loyalty – what it is, why it matters, and what leaders can do to create a culture that generates loyal customers. Learn more about Shawn’s work in this area and gain access to tools here.
Patrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast, and 25-years of leadership experience. He offers an unparalleled mix of academic rigor and real-world experience.