6 Rs Flowchart – Getting Standards Right
Performance standards can drive consistency, reduce costs, and improve customer satisfaction. Establishing them is not enough. Leaders must routinely revisit standards to ensure that they are needed, adhered to, and being followed for the ‘right’ reasons.
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Patrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast, and 25-years of leadership experience. He offers an unparalleled mix of academic rigor and real-world experience.