In today’s world, outsourcing is commonplace. To reduce costs, a company ships jobs to another country or location where labor is less expensive. This shift in management mindset coupled with advancements in technologies allows a company to establish a call center halfway around the world and enjoy the associated cost savings. The situation seems almost…

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Leaders everywhere continue to weave their way through the dynamically changing COVID-19 situation. Perhaps you’ve experienced one of these scenarios: You email your team members the latest policy on how your organization is dealing with the coronavirus. As soon as you hit send, a message arrives from your boss adding a new requirement to the…

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Retired Four-Star General Lloyd Austin is set to become the next U.S. Secretary of Defense. Many years ago I worked for Austin and saw him lead in uncertain times. Allow me to share a story with four lessons that we can all use during the uncertain times… Many years ago, my wife, daughter, and I…

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When COVID-19 entered our collective consciousness and began to shape our daily lives, I started asking guests on the Leadership Lab podcast about what leaders can do to best support their people during uncertain times. The overwhelming response: “check-in regularly with your people.” The concept of conducting one-on-one meetings isn’t new. For some of you,…

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I’ve spent considerable time thinking about and studying the concepts of scarcity and abundance. I want to understand not only how abundant leaders think but also how they behave. My efforts thus far have yielded eight behaviors of truly abundant leaders. “Most people are deeply scripted in what I call the Scarcity Mentality. They see…

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This morning I read the news and found myself getting angry. I was angry about COVID, violence, and other injustices. Frankly, I felt that the world was bit terrifying, dangerous, and out of control. Guess what? It is – and it has always been that way. Every generation has faced its own terrifying, dangerous, and…

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It has no doubt been a very tough year for everyone. There’s been uncertainty around every corner. There have been obstacles in your path that you never thought possible. Many of you have lost family members and friends, saw relationships fall apart, or learned that your job was no longer available. Regardless of how challenging…

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Leading in tough times requires effective communication. This week’s leadership tool outlines 3 communication behaviors that you should embrace when moving through uncertainty: 1. Be proactive; don’t allow the story to overtake your message. 2. Be appropriately serious; don’t come across flippant. 3. Be open to feedback; don’t create an environment where people won’t speak…

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