If you’re a regular reader of mine, you know I love a good acronym. With that in mind, the four actions, Clear, Authentic, Respectful, and Empathetic, spell out C-A-R-E.
When you deliver bad news, show people that you’re a leader who cares for them. To help you do that, we include a tool and video. The tool provides a graphic reminder of the four actions. Keep it handy and put it to use the next time you share bad news. The video provides you with thoughts on the subject worth watching and sharing.How Great Leaders Deliver Bad News