This topic is arguably more important today than ever before…as every customer relationship is so important! Author and CEO, Shawn Moon, joins Patrick in the ‘lab’ to discuss customer loyalty – what it is, why it matters, and what leaders can do to create a culture that generates loyal customers.  Learn more about Shawn’s work…

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Since inception, Lego has produced over 650 billion pieces. That’s nearly 93 blocks for every person on the planet. They’ve also manufactured 4 billion lego mini figures – one small Lego ‘person’ for every 1.75 people on earth. Ten years ago, Lego was struggling on every financial front and headed toward ruin; however, they turned…

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Toy’s R Us is dead – at least in the United States. According to CNBC, “Toys R Us is planning to either close or sell all of its more than 800 stores across the U.S.” The debate is underway about what killed Toys R Us. Was it poor strategy and execution? Including specific issues like store selection…

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