What Does Accuracy Mean to Your Team?

Imagine for a moment that a new coffee shop is being built in your town. It seems perfect. You love coffee; you drive by the location every day, and the new store will have is a drive-thru. Could it get any better? You watch the shop’s construction and look forward to your first cup of…

Read More

033. Lead customer loyalty with bestselling author Shawn Moon

This topic is arguably more important today than ever before…as every customer relationship is so important! Author and CEO, Shawn Moon, joins Patrick in the ‘lab’ to discuss customer loyalty – what it is, why it matters, and what leaders can do to create a culture that generates loyal customers.  Learn more about Shawn’s work…

Read More

4 Key Questions to Create Customer Centric Teams

Here are four customer centric questions that you and your team should work to answer. [restrict] [/restrict] Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast, and…

Read More

4 Customer-Centric Questions

If you are looking to create a customer-centric team, work with your teammates to answer 4 critical questions. Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast,…

Read More

A Dangerous Discussion

There’s a dangerous discussion taking place in many organizations. I invite you to consider whether or not you are participating in this costly conversation. It goes something like this… You & your teammates are discussing your company’s products or services. You collectively consider your offerings to be inherently brilliant, yet sales are missing the mark.…

Read More