Posts Tagged ‘customer loyalty’
What Does Accuracy Mean to Your Team?
Imagine for a moment that a new coffee shop is being built in your town. It seems perfect. You love coffee; you drive by the location every day, and the new store will have is a drive-thru. Could it get any better? You watch the shop’s construction and look forward to your first cup of…
Read More033. Lead customer loyalty with bestselling author Shawn Moon
This topic is arguably more important today than ever before…as every customer relationship is so important! Author and CEO, Shawn Moon, joins Patrick in the ‘lab’ to discuss customer loyalty – what it is, why it matters, and what leaders can do to create a culture that generates loyal customers. Learn more about Shawn’s work…
Read More008. Engaging the World’s Most Powerful Consumers: Women with Bridget Brennan
Bridget Brennan, a global authority on engaging women in the marketplace, joins Patrick in the Leadership Lab. Learn the value of engaging female consumers, how companies are getting it right (and wrong), and what you can do today to better meet the needs of this powerful consumer group. Patrick LeddinPatrick Leddin, PhD is a speaker,…
Read More4 Key Questions to Create Customer Centric Teams
Here are four customer centric questions that you and your team should work to answer. Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast, and 25-years of…
Read MoreCostco Stock Soars; How You Can Make “Wholesale” Customer Loyalty Changes
It took retail giant and wholesaler Costco less than thirty years to become the second largest retailer in the USA and seventh in the world—without advertising. How? By growing a worldwide base of intensely loyal customers and employees, many of whom “wouldn’t shop/work anywhere else.” Just last week, Costco’s earning report beat expectations for both top…
Read More4 Customer-Centric Questions
If you are looking to create a customer-centric team, work with your teammates to answer 4 critical questions. Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast,…
Read MoreDavid Marriott Asked Me One Question: You Should Ask this of Every Customer
You are likely familiar with one, if not several, of Marriott International’s brands. With revenue of $22.69 billion in 2017, Marriott is the largest hotel group in the world. Marriott is my hotel of choice, but that wasn’t always the case. You are likely familiar with one, if not several, of Marriott International’s brands. Marriott…
Read MoreA Dangerous Discussion
There’s a dangerous discussion taking place in many organizations. I invite you to consider whether or not you are participating in this costly conversation. It goes something like this… You & your teammates are discussing your company’s products or services. You collectively consider your offerings to be inherently brilliant, yet sales are missing the mark.…
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