Posts Tagged ‘customer service’
What Does Accuracy Mean to Your Team?
Imagine for a moment that a new coffee shop is being built in your town. It seems perfect. You love coffee; you drive by the location every day, and the new store will have is a drive-thru. Could it get any better? You watch the shop’s construction and look forward to your first cup of…
Read More033. Lead customer loyalty with bestselling author Shawn Moon
This topic is arguably more important today than ever before…as every customer relationship is so important! Author and CEO, Shawn Moon, joins Patrick in the ‘lab’ to discuss customer loyalty – what it is, why it matters, and what leaders can do to create a culture that generates loyal customers. Learn more about Shawn’s work…
Read MoreA Very Brady Leadership Lesson
This week, HGTV premiered A Very Brady Renovation. The show is built around the home that served as the facade for the Brady Bunch television series. Producers bought the home and are now working with the 6 Brady kids (50 years later) to renovate the home to reflect on the inside the set that was…
Read More4 Key Questions to Create Customer Centric Teams
Here are four customer centric questions that you and your team should work to answer. [restrict] [/restrict] Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast, and…
Read MoreJen Auerbach Shares the Secret Ingredient to Clary’s Customer Loyalty Success
Guest Writer: Jen Auerbach A brief intro from Patrick Leddin… Several years ago, I met Jen Auerbach and her business partner, Adriel Denae. Owners of Clary Collection, they have achieved amazing success in the hyper-competitive skincare industry. In just a few short years, they went from kitchen-based start-up to a growing product line available worldwide…
Read More4 Customer-Centric Questions
If you are looking to create a customer-centric team, work with your teammates to answer 4 critical questions. Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast,…
Read More4 Steps to Sky High Customer Service
The overhead bins were nearly full, but it appeared that all of the carryon luggage would find a secure home. The last few passengers were settling into their seats, when the plane’s captain emerged from the cockpit and to make an announcement. He introduced himself as Captain Tim and welcomed everyone aboard for what he…
Read MoreA Dangerous Discussion
There’s a dangerous discussion taking place in many organizations. I invite you to consider whether or not you are participating in this costly conversation. It goes something like this… You & your teammates are discussing your company’s products or services. You collectively consider your offerings to be inherently brilliant, yet sales are missing the mark.…
Read MoreIt Starts With Your Very Next Customer
I bought a cup of coffee from a small food truck (more of a cart) one day. As I sat enjoying the brew, I snapped the photo of the tidy vehicle with a friendly proprietor offering a tasty treat. It got me thinking about other less enjoyable customer service experiences I’ve encountered. You are likely…
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