Posts Tagged ‘loyalty’
What Atlanta Braves Player Dansby Swanson Told Me about Leadership
Major League Based (MLB) recently announced plans for the 2020 season. Needless to say, this year will be far from normal with the 162-game season reduced to 60 games, changes to roster requirements, adjustments to how extra innings will unfold, and the need to keep players and fans separated. Despite all the differences, much will…
Read More033. Lead customer loyalty with bestselling author Shawn Moon
This topic is arguably more important today than ever before…as every customer relationship is so important! Author and CEO, Shawn Moon, joins Patrick in the ‘lab’ to discuss customer loyalty – what it is, why it matters, and what leaders can do to create a culture that generates loyal customers. Learn more about Shawn’s work…
Read MoreHow Do You Define Loyalty in the Gig Economy?
Compared to regular season play, the NFL pre-season is typically filled with far less drama and intrigue. Of course, there are always exceptions to the rules and on August 24, 2019, the Indianapolis Colts’ quarterback, Andrew Luck, was the catalyst for an exception. Luck decided to bring his football career to an end. His decision,…
Read MoreAssessing Your Loyalty in the Face of a Gig Economy
We are seeing unprecedented changes in how people and organizations accomplish work in the gig economy. In many ways, what is old is new again as people are bucking a century old practice of taking a full-time job at a a big company and embracing new relationships. Contract part-time, and short-term agreements are the rage…
Read More4 Key Questions to Create Customer Centric Teams
Here are four customer centric questions that you and your team should work to answer. [restrict] [/restrict] Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast, and…
Read MoreCostco Stock Soars; How You Can Make “Wholesale” Customer Loyalty Changes
It took retail giant and wholesaler Costco less than thirty years to become the second largest retailer in the USA and seventh in the world—without advertising. How? By growing a worldwide base of intensely loyal customers and employees, many of whom “wouldn’t shop/work anywhere else.” Just last week, Costco’s earning report beat expectations for both top…
Read More4 Steps to Sky High Customer Service
The overhead bins were nearly full, but it appeared that all of the carryon luggage would find a secure home. The last few passengers were settling into their seats, when the plane’s captain emerged from the cockpit and to make an announcement. He introduced himself as Captain Tim and welcomed everyone aboard for what he…
Read MoreIt Starts With Your Very Next Customer
I bought a cup of coffee from a small food truck (more of a cart) one day. As I sat enjoying the brew, I snapped the photo of the tidy vehicle with a friendly proprietor offering a tasty treat. It got me thinking about other less enjoyable customer service experiences I’ve encountered. You are likely…
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