In Mumbai, India, a city of 17 million people, fast food has a unique meaning. Every day, about 5,000 dabbawalas, or “lunchbox people,” deliver nearly a quarter of a million home-cooked lunches around this vast, tumultuous city—at high speed and without error! Because people who work in the city enjoy a home-cooked lunch, thousands of…

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A key habit of any true leader is to have a clear “end in mind,” a vision or mission that inspires and energizes people. It also means having a clear purpose in mind for everything true leaders do—initiatives, projects, meetings. It’s based on the simple principle of knowing one’s destination early; even if one fall…

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