Could you have envisioned at the start of your career; how your days would unfold throughout much of the year? There are times when all is well – people are engaged; and stints when some are angry – even enraged. When people conflict and relationships sour; they file by your office hour after hour. “Help us…

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How have we come to think that someone can become a great leader without being controversial or upsetting at times? Leadership is a tough, often isolated role. The leader must make decisions, deliver messages, and convey information that can upset some. Not every leader is up to this task. As a result, some leaders water…

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Some time ago, I walked into a small, one of a kind, coffee shop. The place was clean and the coffee good, but what stuck with me was my conversation with the woman behind the counter. As I approached the register, I was met with a pleasant smile and a kind, “Good morning, how may…

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