Episode 162: Begin Boldly with Author Christie Hunter Arscott

Christie Hunter Arscott joins Patrick to talk about how to Begin Boldly. That’s not only the title of her book, but it’s a phrase that can inspire all of us to think and act differently. Don’t miss this conversation about mindsets, risks, uncertainties, rewards, and how to create lasting success! Learn more about Christie and…

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Episode 157: Unlock the Value in Your Conversations with Certified Forensic Investigator Michael Reddington

Michael Reddington joins Patrick in the Leadership Lab to discuss influence and vision. They discuss Michael’s book “The Disciplined Listening Method” and how to use these two skills to unlock the value in your conversations. Michael Reddington is an expert at moving people from resistance to commitment. As a Certified Forensic Interviewer (CFI), he achieved…

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How Performance Drives Customer Experience Worksheet

The attitude and behaviors of non-customer-facing team members can indirectly impact customer experience. What we call manufacturing mistakes or missed project deadlines aren’t merely internal problems; they are ultimately customer service issues. Just because the line between the two isn’t direct, the impact is still predictable. More importantly, it made me consider how little adjustments…

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3 Types of Fun at Work on Your Team

Adventurers often talk about the 3 Types of Fun. Type 1 Fun is fun in the moment, and it’s fun when you reflect on the experience. Type 2 Fun is not fun in the moment, but it’s fun when you reflect on the experience. Type 3 Fun is not fun in the moment, and it’s not fun when…

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