Posts Tagged ‘culture’

How to Create a Culture That is Continuously Learning and Growing

Organizations that fail to continuously improve their capabilities will inevitably fade away. Creating a culture that is continually learning and growing is essential to the future of your organization. Creating this type of an organization is a leader’s job – it can’t be outsourced. Let’s face it… In many organizations, employees have become so entrenched…

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How to Unleash the Power of Your People

Given enough support, any human being has virtually limitless power. Each person in your organization is unique and has an irreplaceable set of gifts, talents, skills, and passions that cannot be found anywhere else. Too many leaders have the pernicious paradigm that people are interchangeable, that one worker equals another, that they can easily replace…

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Your Organization’s One True Competitive Advantage

No matter what industry you work in, when your people quit work for the night, your competitive advantage quits too. You might say, “What about our mission? Organizational structure? Internal rewards program? Work processes? Computer systems? Aren’t they advantages that will overcome our competition?” Obviously, competitive advantages can come from many sources, but the bottom…

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How to Create a Culture Where All Voices Are Heard

Let’s face it; many people feel that their voices aren’t heard, or even welcome. They don’t feel like they belong. This phenomena is not limited to any particular country, industry, or business – it’s ubiquitous. This isn’t just a concern. It is a tragedy. The good news is that regardless of your role, you can…

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4 Steps to Sky High Customer Service

The overhead bins were nearly full, but it appeared that all of the carryon luggage would find a secure home. The last few passengers were settling into their seats, when the plane’s captain emerged from the cockpit and to make an announcement. He introduced himself as Captain Tim and welcomed everyone aboard for what he…

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Speak Your Customer’s Language

Imagine for a moment that after seeing one of my articles or videos, you decide to invite me to your organization. We coordinate the visit, discuss what we hope to accomplish, and I make the journey to your workplace. The arrival goes as planned and after we exchange a few pleasantries, we begin our day.…

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Are You Creating a Saltwater or Freshwater Culture

Some time ago, we were recruiting for a new team member.  After a series of interviews, we sat down to review applicants & recount the interactions.  We were intrigued by one particular candidate. He carried himself well, answered all questions with ease, & had a very impressive resume.  Yet, no one was excited to hire him.…

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