Posts Tagged ‘customer’
033. Lead customer loyalty with bestselling author Shawn Moon
This topic is arguably more important today than ever before…as every customer relationship is so important! Author and CEO, Shawn Moon, joins Patrick in the ‘lab’ to discuss customer loyalty – what it is, why it matters, and what leaders can do to create a culture that generates loyal customers. Learn more about Shawn’s work…
Read MoreA Very Brady Leadership Lesson
This week, HGTV premiered A Very Brady Renovation. The show is built around the home that served as the facade for the Brady Bunch television series. Producers bought the home and are now working with the 6 Brady kids (50 years later) to renovate the home to reflect on the inside the set that was…
Read More4 Key Questions to Create Customer Centric Teams
Here are four customer centric questions that you and your team should work to answer. Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast, and 25-years of…
Read More5 Lego Leadership Lessons that Can Be the Building Blocks to Your Success
The Wall Street Journal recently reported that Lego, was hitting brick walls in its efforts to move to sustainable alternatives to its raw materials. “Realizing the scale of the challenge, it (Lego) later invested $150 million to hire scientists and fund research and development,” to reach its goal by 2030. Guy Brooks, Lego‘s head of environmental…
Read MoreThe 145th Kentucky Derby is Saturday. 6 Derby Ideas to Improve Your Business.
May 4th is the first Saturday in May. That means it’s time for the Kentucky Derby (aka The Run for Roses or The Fastest Two Minutes in Sports). The Derby rarely disappoints. That was certainly true last year when Justify began a three-win stretch to win the Triple Crown. He is only the 13th horse…
Read MoreJen Auerbach Shares the Secret Ingredient to Clary’s Customer Loyalty Success
Guest Writer: Jen Auerbach A brief intro from Patrick Leddin… Several years ago, I met Jen Auerbach and her business partner, Adriel Denae. Owners of Clary Collection, they have achieved amazing success in the hyper-competitive skincare industry. In just a few short years, they went from kitchen-based start-up to a growing product line available worldwide…
Read MoreCostco Stock Soars; How You Can Make “Wholesale” Customer Loyalty Changes
It took retail giant and wholesaler Costco less than thirty years to become the second largest retailer in the USA and seventh in the world—without advertising. How? By growing a worldwide base of intensely loyal customers and employees, many of whom “wouldn’t shop/work anywhere else.” Just last week, Costco’s earning report beat expectations for both top…
Read More4 Customer-Centric Questions
If you are looking to create a customer-centric team, work with your teammates to answer 4 critical questions. Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The Five-Week Leadership Challenge. Patrick is an Associate Professor at Vanderbilt University with a thriving leadership blog and podcast,…
Read MoreDavid Marriott Asked Me One Question: You Should Ask this of Every Customer
You are likely familiar with one, if not several, of Marriott International’s brands. With revenue of $22.69 billion in 2017, Marriott is the largest hotel group in the world. Marriott is my hotel of choice, but that wasn’t always the case. You are likely familiar with one, if not several, of Marriott International’s brands. Marriott…
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