6 Ways Leaders Help Others Win

There’s a great behavior that I’d like you to reflect on for a moment – Helpful. I’m referring to helping others to win on their goals, even if it means that their accomplishing their goals doesn’t directly align with the goals of your team or organization. We’ve created a video and tool to help you…

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Finish What You Started Reflection

This week’s tool and video build on this idea of finishing what you start. In the video, I share a bit more about the concept. Watch yourself or share it with others. The tool provides you with a decision tree you can follow to finish strong. I encourage you to use the tool for lingering…

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Challenge and Encourage

Great leaders challenge team members to step up, give them opportunities to succeed, and model behaviors for them to follow. Want to be a great leader? Find ways to help people to accomplish three critical tasks. Patrick LeddinPatrick Leddin, PhD is a speaker, global leadership consultant, and The Wall Street Journal bestselling author of The…

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Listening with the Grain Worksheet

Great leaders listen with the grain of a conversation. Their intent is to understand and learn from the speaker, not to merely confirm what the leader already believes or to deliver a pre-determined response. Sometimes we struggle to get it right. We make assumptions or fail to fully understand what a team member is telling…

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Freudenfreude Worksheet

Freudenfreude is the opposite of Schadenfreude. It means that you find pleasure in watching someone else succeed. Arguably, the dinner party discussion about favorite tv shows and movies was a glimpse at Freudenfreude in action. People were genuinely excited at the idea of seeing others enjoying what they enjoy. This Freudenfreude concept is something I…

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Putting Pre-mortems Into Practice Worksheet

Hopefully, conducting post-mortem sessions is a regular practice for you and your team. If not, I encourage you to start. Yes, post-mortems take time, but they will improve you, your team, and your future efforts. A meeting you may be less familiar with is a pre-mortem session. These occur before you start the event, project,…

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ADVICE Worksheet

I once boarded a plane flight. After settling into my seat, I opened the outdoor travel magazine I had purchased in the terminal. The title of the first article I flipped to caught my attention, “How to Survive a Plane Flight!” That seemed like interesting timing. I felt compelled to read the article. It contained…

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How Performance Drives Customer Experience Worksheet

The attitude and behaviors of non-customer-facing team members can indirectly impact customer experience. What we call manufacturing mistakes or missed project deadlines aren’t merely internal problems; they are ultimately customer service issues. Just because the line between the two isn’t direct, the impact is still predictable. More importantly, it made me consider how little adjustments…

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6 Steps to Meet Unspoken Customer Needs

Going to the market week after week, I’ve become familiar with many of the vendors, their products, and how they display the goods they sell. It’s interesting how they adjust their approach throughout the summer. They move items around, refine what they say to customers, and create new offerings.  For example, a few weeks ago,…

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